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Frequently Asked Questions

99% of the time, this issue occurs because your Stripe account is not properly connected or is on hold pending additional documentation.Immediate Solution:
  1. Go to Settings → Company in your Flashquotes dashboard
  2. Check if your Stripe account says “Connected”
  3. If it shows “Connect” or “Finish setting up”, your Stripe account is not ready to receive payments
You must complete your Stripe account setup to use Flashquotes’ payment features.
Temporary Workaround: If you need to accept bookings immediately while resolving Stripe issues:
  1. Change your booking form to not require a deposit
  2. Modify the payment schedule so payment isn’t required to complete the booking form
  3. This allows customers to book without immediate payment
Even with this workaround, you’ll still need to resolve your Stripe account issues to process invoice payments.
Common Stripe Account Issues:
  • Incomplete verification
  • Missing business documentation
  • Account on hold for compliance review
  • Incorrect bank account information
For more help with Stripe setup, visit Settings → Integrations.
Our general recommendation is to add an acknowledgement type question to your booking form.Implementation Steps:
  1. Add an acknowledgement question to your booking form
  2. Word it something like: “I acknowledge that by completing this booking form I agree to the service terms and conditions of [Company Name]”
  3. Use a markdown hyperlink to link to your service contract on your web page
Example:
I acknowledge that by completing this booking form I agree to the
[service terms and conditions](https://yourwebsite.com/terms) of Company X.
This approach ensures customers explicitly agree to your terms before booking, providing legal protection while maintaining a smooth booking experience.
For more information on customizing booking forms, see Forms → Booking.
Wix has unique technical constraints that affect how iframe embeds display on mobile devices, particularly a 320px width limit and sandboxed rendering.Recommended Solution: Use a hybrid approach - embed the form for desktop users, but on mobile, use a button that links to your form’s hosted Share Link page.Implementation:
  1. Create a Share Link in your Flashquotes dashboard
  2. In Wix’s mobile editor, hide the HTML iframe element
  3. Add a button like “Get Custom Pricing” or “Request Quote”
  4. Link the button to your Share Link URL
This ensures mobile users get the full, responsive form experience without Wix’s display constraints.If you prefer to embed on mobile: Follow the mobile optimization steps in our Wix Embed Best Practices guide, including using fixed dimensions and testing on real devices.
For the best mobile conversion rates, we strongly recommend using Share Links for Wix mobile users instead of embedded iframes.

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Have a question that’s not answered here? Contact our support team at support@flashquotes.com or use the chat widget in the bottom right corner.